Frequently Asked Questions

Frequently Asked Questions2018-01-22T15:41:46+00:00

Trade Partner Questions

I have a customer with a bungalow/house with low back height, can I still order a system?2017-08-10T13:51:49+01:00

Yes, a lot of our resellers use bungalow brackets to gain additional height at the back. We don’t manufacture or supply these but we can create a CAD drawing to include them so that your customer can envisage what the end structure will look like.

Is discount available on RAL colours?2019-08-29T15:36:34+01:00

No, we only pass on the additional cost of powder coating from our suppliers. See page 15 of the Trade Price List for the most up-to-date costs.

I’ve got a delivery coming tomorrow, what time will it arrive?2017-08-10T13:49:44+01:00

Unfortunately we are unable to guarantee an early delivery due to the fact we have multiple deliveries across the UK on any one day. Therefore, to avoid delays of installation we suggest arranging delivery the day before you are due to install. Please allow 3-4 weeks from confirmation of order for your order to be delivered.

Do you offer installation training?2018-01-29T08:36:12+00:00

We can provide you with on-site installation training if required to allow you to train up your teams to fit these products quickly and safely.

We also provide you with fully illustrated installation guides, please print these and ask your installers to spend some time looking over them before your system arrives. Making sure that the fitters have the CAD drawings on site is also key. This is an important point of reference and is bespoke to the order being installed. The exact measurements are shown on the CAD drawing, not the installation guide.

What are your lead times?2017-08-10T13:26:19+01:00

We currently have a 3-4 week lead time from the date that your order is approved. Coloured structures have a slightly longer lead time and are closer to the 4 week timescale.

Awnings have a 4 week lead time and Bioclimatic Pergolas take approximately 6 weeks from approval of order.

Please note, the above timescales can change depending on how busy we are so please check at the time of ordering.

Can you give a me a quote on… X/Y/Z?2017-08-10T16:15:03+01:00

Whilst we are more than happy to answer your pricing questions, we have made it easy for you to generate your own quotes using the Trade Price List and quote templates which are both downloadable from the Trade Partner Area.

Once you have been approved as a Trade Partner, you will be given access to the Trade Partner Area so you can download a selection of sales and marketing materials. You will also be informed of your allocated discounts.

If you are unclear as to your allocated discounts please email [email protected] and we will confirm these with you.

How do I place an order?2017-08-10T14:26:32+01:00

Please download the relevant order form for the product you are ordering from the Trade Partner Area and send it over to us via email as soon as possible to: [email protected]

Can I get CAD drawings and other support materials?2017-08-10T14:26:17+01:00

We have standard CAD drawings of our Simplicity Series products along with a whole host of marketing material which can all be downloaded from our Trade Partner Area.

Do your structures require planning permission or building regulations?2017-08-10T14:28:21+01:00

Planning permission and/or building regulations are sometimes required before a canopy, veranda or carport can be installed, this is dependent on a number of factors including the area the structure will cover, the height and whether a building is a Listed building or on designated land. We advise contacting the local planning department for the installation area for specific advice.

Do you have any colour options available for your carports and canopies?2017-08-10T14:29:55+01:00

The aluminium framework used in our Simplicity structures are supplied in white as standard however, they can be coloured to any RAL or BS colour to suit your customers setting.

Do you provide Trade Partners with marketing materials?2018-10-23T13:46:09+01:00

Yes, we offer a comprehensive range of unbranded marketing materials that you can brand with your company details including product brochures, posters and flyers as well as setting up a bespoke web page that details all our products and links back to your website.

Where do you deliver to?2017-08-10T14:47:05+01:00

We deliver throughout the UK and can deliver directly to site or to your nominated delivery address. Delivery is free to all locations within the UK mainland.

I want to resell your products, what do I need to do?2017-08-10T14:46:07+01:00

To become an approved Trade Partner, please contact us and we’ll get straight back to you to discuss how you can boost sales and increase profits with our range of easy to install systems.

Product Questions

How high are your Simplicity structures2017-08-18T13:40:09+01:00

The Milwood Simplicity structures can be up to 3m high at the front and a maximum of 22.5 degrees (pitch) at the back.

How are your Simplicity structures fixed to the floor?2017-08-18T13:36:10+01:00

There are two methods to fixing a our Simplicity carports, canopies and verandas to the ground, method one is to bolt each post to a concrete foundation that is suitable and sufficient for the size of the structure that you are installing. These are normally a size of 600mm x 600mm x 600mm. Method two is to make a hole varying in size up to 600mm x 600mm x 600mm, once the roof sheets and main frame have been installed, backfill concrete around the post (cast in) then make good around the post.