Reseller FAQ's

Do you offer installation training for Trade Partners?

Yes, we provide comprehensive sales, product, and installation training to support our Trade Partners. Training can be delivered at our HQ in Rochester, Kent, or on-site where possible via our road sales team. All new Trade Partners are required to complete this training as part of onboarding and to qualify [...]

2026-04-09T13:55:54+01:00

What are your lead times?

Lead times vary depending on system size, specification, and demand. Standard sizes: From order placement Bespoke systems: From CAD approval Most orders fall within a 3–4 week timeframe, but it is best to base this on overall square meterage. Bespoke RAL colours may extend lead times slightly. For the most [...]

2026-04-09T12:05:23+01:00

Can you give a me a quote on… X/Y/Z?

Whilst we are more than happy to answer your pricing questions, we have made it easy for you to generate your own quotes using the Trade Price List and quote templates which are both downloadable from the Trade Partner Area. Once you have been approved as a Trade Partner, you [...]

2017-08-10T16:15:03+01:00

Can I get CAD drawings and other support materials?

Yes, Trade Partners have access to a range of standard CAD drawings and support materials via our Trade Partner Area. For bespoke projects, we produce project-specific CAD drawings for approval before manufacture. Orders cannot be processed until CADs have been approved by both the Trade Partner and their customer.

2026-04-09T13:50:46+01:00

Do you provide Trade Partners with marketing materials?

Yes, we offer a selection of unbranded marketing materials, including brochures and product assets, to support your sales process. We can also assist in creating branded versions tailored to your business, helping you promote our aluminium outdoor living systems across your own marketing channels.

2026-04-09T12:24:56+01:00
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