How high are your Simplicity structures
The Milwood Simplicity structures can be up to 3m high at the front and a maximum of 22.5 degrees (pitch) at the back.
How are your Simplicity structures fixed to the floor?
There are two methods to fixing a our Simplicity carports, canopies and verandas to the ground, method one is to bolt each post to a concrete foundation that is suitable and sufficient for the size of the structure that you are installing. These are normally a size of 600mm x [...]
I have a customer with a bungalow/house with low back height, can I still order a system?
Yes, a lot of our resellers use bungalow brackets to gain additional height at the back. We don’t manufacture or supply these but we can create a CAD drawing to include them so that your customer can envisage what the end structure will look like.
I’ve got a delivery coming tomorrow, what time will it arrive?
Unfortunately we are unable to guarantee an early delivery due to the fact we have multiple deliveries across the UK on any one day. Therefore, to avoid delays of installation we suggest arranging delivery the day before you are due to install. Please allow 3-4 weeks from confirmation of order [...]
Do you offer installation training?
We also provide you with fully illustrated installation guides, please print these and ask your installers to spend some time looking over them before your system arrives. Making sure that the fitters have the CAD drawings on site is also key. This is an important point of reference and is bespoke [...]
What are your lead times?
We currently have a 3-4 week lead time from the date that your order is approved. Coloured structures have a slightly longer lead time and are closer to the 4 week timescale. Please note, the above timescales can change depending on how busy we are so please check at the [...]
Can you give a me a quote on… X/Y/Z?
Whilst we are more than happy to answer your pricing questions, we have made it easy for you to generate your own quotes using the Trade Price List and quote templates which are both downloadable from the Trade Partner Area. Once you have been approved as a Trade Partner, you [...]
How do I place an order?
Please download the relevant order form for the product you are ordering from the Trade Partner Area and send it over to us via email as soon as possible to: [email protected]
Can I get CAD drawings and other support materials?
We have standard CAD drawings of our Simplicity Series products along with a whole host of marketing material which can all be downloaded from our Trade Partner Area.
Do your structures require planning permission or building regulations?
Planning permission and/or building regulations are sometimes required before a canopy, veranda or carport can be installed, this is dependent on a number of factors including the area the structure will cover, the height and whether a building is a Listed building or on designated land. We advise contacting the [...]